Privacy Policy

Effective date: 07/11/2025

1. Who we are

We are Fix Showers (“we”, “us”, “our”), providing shower repair, resealing, leak detection, and bathroom maintenance services across Auckland, New Zealand.
You can contact us at fixshowers@gmail.com or 021 222 33 44.

2. What personal information we collect

We collect personal information such as your name, phone number, email address, property address (when relevant), and details of your shower issue or service request.
We may also collect browsing or cookie data through our website to improve user experience.

3. How we use your personal information

We use your personal information to:

• provide quotes, inspections, repairs and related services;

• communicate with you about bookings, updates and follow-ups;

• maintain records for accounting, tax, legal and regulatory purposes;

• improve our website and service quality (including through cookies/analytics).

4. Disclosure of your information

We will not disclose your personal information to third parties except:

• where necessary to perform our services (e.g., subcontractors or tradespeople under confidentiality obligations);

• where required by law or regulation;

• where you have given us consent.

If we transfer personal information outside New Zealand, we will ensure appropriate safeguards are in place in line with the Privacy Act 2020.

5. Storage, security and retention

We store personal information securely and take reasonable steps to protect it from unauthorised access, loss or misuse.
We retain personal information only as long as necessary to fulfil the purposes for which it was collected or as required by law.

6. Access and correction

You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate.
Please contact us at fixshowers@gmail.com to make such a request.

7. Cookies and tracking

Our website uses cookies and similar technologies to collect usage data for analytics and to enhance website functionality.
You can manage cookie preferences via your browser settings, and we will seek your consent where required.

8. Notifiable privacy breaches

If a privacy breach occurs that is likely to cause serious harm, we will notify both the Office of the Privacy Commissioner and affected individuals as required under the Privacy Act 2020.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on our website, and the “Last updated” date will reflect any changes.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: fixshowers@gmail.com
Phone: 021 222 33 44

Last updated: 07/11/2025